🌞 Returns & Refunds Policy

🇬🇧 UK & EU Orders

Each item is made to order, especially for you — which helps reduce waste and overproduction. Because of this, returns or exchange are not offered for reasons such as ordering the wrong size, change of mind, or preference.

However, under UK and EU consumer law, you have the right to cancel your order within 14 days of receiving it, unless the item was made to your specifications or personalised in any way.

If you wish to exercise this right, please contact hello@julesvonhep.com within 14 days of receiving your order. You’ll need to return the item to us in its original, unworn condition. Return shipping costs are your responsibility, and we’ll issue a refund once we’ve received the item.

If your item arrives damaged, misprinted, or defective, please contact us within 7 days of delivery with photos, and we’ll arrange a replacement or refund through our fulfilment partner.

🌍 International Orders (Outside the UK & EU)

All international orders are final sale.
Returns or exchanges for change of mind, sizing issues, or general dissatisfaction are not accepted.

If your order arrives damaged or incorrect, please get in touch within 7 days of delivery with photos of the issue, and we’ll make it right.

💛 Promise

Every item is made with care through our trusted production partner, Printful. If something isn’t right, please reach out!