Privacy Policy

This Privacy Policy explains how your personal information is collected, used and protected when you visit or make a purchase from the Jules Von Hep online store.

1. Who We Are

Jules Von Hep (“we”, “us”, “our”), is an independent online store currently offering made to order merchandise through our fulfilment partner Printful.

If you have any questions about this policy or your data, please contact us at: 📧 hello@julesvonhep.com

2. What Information We Collect

We collect personal information that you provide when:

  • Placing an order

  • Signing up for our newsletter or updates

  • Contacting us for support

This may include your:

  • Name

  • Email address

  • Shipping and billing address

  • Payment details (processed securely via our payment provider)

  • Phone number (for delivery updates)

We also use cookies and analytics tools to understand how our site is used and to improve your experience.

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Communicate with you about your order or account

  • Provide customer support

  • Send marketing emails (only if you’ve opted in)

  • Improve our website and customer experience

4. How We Share Your Information

We only share information when necessary to complete your order.
This includes sharing your name, address, and contact details with:

  • Printful (for printing and shipping your order)

  • Payment processors (for secure transactions)

  • Delivery services (for getting your order to you)

We never sell or rent your personal information to third parties.

5. Data Storage & Security

Your data is securely stored on systems compliant with UK and EU data protection laws.
We retain your information only as long as necessary to provide our services or comply with legal requirements.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

To exercise these rights, email us at hello@julesvonhep.com

7. Cookies

Our website uses cookies to personalise your browsing experience. You can control cookie settings through your browser preferences.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Revised” date.

Last revised: 10.11.25

9. Contact

If you have any questions or concerns, please get in touch:

📧 hello@julesvonhep.com

🌞 Jules Von Hep